Privacy Policy

This Privacy Policy was last modified on 03/01/2021

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available throughout the website and at every point where personally identifiable information may be requested.

The Information We Collect:

When you register for our Services, you may provide us with:

Your personal details, including your postal and billing addresses, email addresses, phone numbers and date of birth and title.

Your account login details, such as your username and the password that you have chosen.

When you shop with us online or browse our Websites or use our Mobile Apps, we may collect:

Information about your online purchases (for example, what you have bought, when and where you bought it and how you paid for it).

Information about your online browsing behaviour on our Websites and Mobile.

Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)

When you contact us or we contact you (with your consent) or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:

Personal data you provide about yourself anytime you contact us about our Services (for example, your name, username and contact details), including by phone, email or post or when you speak with us through social media.

Details of the emails and other digital communications we send to you that you open, including any links in them that you click on.

Your feedback and contributions to customer surveys and questionnaires.

How and why we use this information:

Make our Services available to you

Manage the accounts you hold with us.

Process your orders and refunds.

Why do we process your personal data in this way?

We need to process your personal data so that we can manage your customer accounts, provide you with the goods and services you want to buy and help you with any orders and refunds you may ask for.

Manage and improve our day-to-day operations

Manage and improve our Websites and Mobile Apps.

We use cookies and similar technologies on our Websites and Mobile Apps to improve your customer experience. Some cookies are necessary so you should not disable these if you want to be able to use all the features of our Websites and Mobile Apps. You can disable other cookies but this may affect your customer experience.

Help to develop and improve our product range, services, stores, information technology systems, know-how and the way we communicate with you.

We rely on the use of personal data to carry out market research and internal research and development, and to improve our information technology systems (including security) and our product range, services and stores. This allows us to serve you better as a customer.

Detect and prevent fraud or other crime.

It is important for us to monitor how our Services are used to detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our Services.

Your experience with our company:

Provide you with relevant marketing communications (including by email, post or online advertising), relating to our products and services.

Why do we process your personal data in this way?

We want to ensure that we provide you with marketing communications, including online advertising, that are relevant to your interests.

Contact you about our Services, for example by phone, email or post or by responding to social media posts that you have directed at us.

Why do we process your personal data in this way?

We want to serve you better as a customer so we use personal data to provide clarification or assistance in response to your communications.

Manage promotions and competitions you take part in.

Why do we process your personal data in this way?

We need to process your personal data so that we can manage the promotions and competitions you choose to enter.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-in or otherwise prohibit such unrelated uses. We do not share any information with outside parties.

Our Commitment To Data Security:

We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place.

We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.

  • We protect the security of your information while it is being transmitted by encrypting it using Secure Sockets Layer (SSL).
  • We enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you.
  • We will reveal only the last four digits of your credit card number when confirming an order.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

How To Access Or Correct Your Information:

You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an email. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us;

Should you have other questions or concerns about these privacy policies, please contact us by navigating to the Contact Us page using the top navigation menu.

Name & Registered Office:

  • LAMPION & CO. LIMITED
  • UNIT 49B
  • ATCHAM BUSINESS PARK
  • ATCHAM
  • SHREWSBURY
  • SY4 4UG
  • Company No. 04560963